Application Maintenance & Support Services

Most clients, including ISVs, SMEs, digital agencies, and enterprises, rely on us for mobile app maintenance services. We also have software clients in education, finance, healthcare, media, automotive, and retail. Additionally, being a reliable application maintenance company, we serve tech-enabled companies that develop custom software for their business to use internally as a competitive advantage.

We follow these steps when working with a new client:

• Exploratory discussion – It is to identify areas of need and determine if there is a mutually beneficial relationship.
• Technical discussion – Sometimes, this is paired with the exploratory meeting. This is where we get into the technical details of what you have and what you are looking for.
• Qualification call – This is where we identify the resources you may need for your project. Before this call, our application maintenance company may provide you with resumes for consideration.
• Documentation – It is the final step before engagement. Here, we document the relationship by completing a Master Service Agreement (MSA) for the association and a Statement of Work (SOW) for the specific project. These documents outline the project’s relationship parameters, resources, costs, timeline, and associated dependencies.

Overall, as an application maintenance company, we initiate our partnership with new clients by thoroughly understanding their existing software systems and developing tailored maintenance plans to ensure optimal performance and longevity.