“It’s going to be interesting to see how society deals with artificial intelligence, but it will definitely be cool.” —Colin Angle
When I heard about Artificial Intelligence for the first time, I didn’t know about its wonders in several industries. However, AI is indeed a boon for the world. From my latest discoveries, I have found out its significance in the banking sector.
Yes, Artificial Intelligence in banking! Doesn’t it sound interesting?
Undoubtedly, AI in banking and finance is a comparatively new concept, but it’s already making banks more efficient, safer, and accessible.
Well, the financial solutions sector represents 20-25% of the worldwide economy. Hence, It must constantly grow to meet users’ increasing requirements. Banks must be profoundly productive and safe, which is increasingly difficult amid cybercrime and increasing user demands. AI can give solutions.
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Artificial Intelligence(AI) in Banking Today
Artificial Intelligence in banking and finance displays remarkable adoption figures. A survey reports that 75% of banks with $100 billion or more in assets to deploy AI, and 46% of more miniature banks do. Around 80% said they’re aware of the potential advantages of executing AI approaches.
According to McKinsey, AI could produce $1 trillion of extra value for the banking industry every year. The possible advantages are vital because AI can enhance processes in virtually all aspects of banking. From customer-facing functions to back-office automation, AI delivers substantial benefits to the banks executing it.
Artificial Intelligence in the Banking Industry- Top 5 Benefits
The number of businesses looking for banking software development companies in India has increased drastically. Why? It offers incredible advantages to banking industrialists. Here are some of them-
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Enhanced Fraud Detection and Regulatory Compliance
AI and analytics technologies help financial services companies identify and mitigate fraud and regulatory compliance risks.
AI can be used to detect unusual spending, flagging expenditures that fall outside standard patterns or thresholds. Beyond transaction monitoring, AI is also being deployed to monitor social media activity—such as an increase in complaints about a bank on Twitter—and emerging trends in the financial services industry, which can help catch fraud early.
Beyond monitoring transactions and social media, AI technologies have been used to monitor data from call centers for signs of emotional stress or panic in a customer’s voice to thwart fraud before it happens.
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Improved Loan and Credit Decision Making
Financial institutions are using AI technology to make better credit and lending decisions. Based on historical data, AI can help banks and other lenders determine a person’s credit score and the likelihood of repaying a loan.
AI can also help lenders identify patterns in customer behavior that may indicate financial distress or fraud. Banks are also using AI algorithms to assess a company’s creditworthiness and the risk of lending money to that company.
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Seamless Customer Experience
A good customer experience is essential for financial services companies, and AI can help them deliver it. AI can free up customer service representatives to provide more personalized support by automating simple processes and tasks.
AI can also help financial institutions provide a seamless customer experience across channels. For example, if a customer starts a transaction on the bank’s website but needs to finish it on the phone, AI can help the bank seamlessly transfer the conversation to the appropriate channel.
Chatbots aren’t perfect, but they’re getting better all the time. Financial institutions that don’t explore the benefits of using chatbots are missing out on opportunities to improve customer service and drive sales.
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Reduction in operational costs and risk
Chatbots are helping banks reduce their operational costs and risk. Chatbots can take on routine tasks by automating simple processes, such as responding to customer inquiries or processing transactions.
This can free up customer service representatives to provide more personalized support, improving customer satisfaction. Chatbots can also help banks detect and prevent fraud, reducing losses and regulatory compliance risks.
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Boosted Customer Experience and Engagement
Robotic process automation (RPA), powered by AI, is also being used by financial institutions to streamline processes and improve the customer experience. RPA can automate data entry, account reconciliation, and regulatory reporting.
In the world of finance, AI is already hard at work helping banks and other lenders make better decisions about loans and creditworthiness, monitor transactions for signs of fraud, and provide a smoother customer experience.
Those are just some instances, but the list is growing every day as financial institutions worldwide explore how AI can help them do their jobs better—and stay ahead of their competitors.
Related Reads: How Fintech Uses AI to Strengthen Customer Relationships
Why Must Banks Become AI-first?
AI will remake nearly every industry in the next decade, and banking is no exception. McKinsey recently reported that AI could boost bank profits by up to 38%.
AI-first companies have realized AI’s importance and made it a core part of their business strategy. These companies are reaping the rewards of being AI-first, with increased profits and better customer retention.
Banks must become AI-first to remain competitive in the banking sector. By implementing AI into their business strategy, banks can improve efficiency, accuracy, and customer service. In addition, AI can also improve other aspects of the banking experience, such as product offering and customer engagement.
How Do Banks Become AI-first?
To become an AI-first business, a bank must have the right talent and technology. The first step for any banking institution is establishing an AI lab or setting up an innovation team dedicated to exploring how AI can improve its business strategy. They must also begin to hire engineers and data scientists with AI skills. Finally, banks must also invest in AI tools such as machine learning platforms and AI-enabled automation software.
What Might the AI Bank of the Future Look Like?
“Artificial intelligence will reach human levels by around 2029. Follow that out further to, say, 2045, we will have multiplied the intelligence, the human biological machine intelligence of our civilization a billion-fold.” – Ray Kurzweil, American inventor, and futurist.
The AI bank of the future will be a customer-centric organization that delivers personalized recommendations and advice. The bank will use AI to understand customers’ needs and provide them with products and services that meet their requirements. The bank will also use AI to detect fraudulent activities and protect customers from financial scams.
The AI bank is in the process of becoming a reality. Many banks worldwide are already using AI to improve efficiency in the lending process, detect fraudulent activity and automate customer service tasks. In addition, some banks are also using AI to provide their customers with personalized recommendations and advice.
Our mission is to make banking human again through an AI-first approach. We believe that AI can improve nearly every aspect of banking, from the lending process to customer service. Banks that don’t embrace AI will be left behind.
Financial Service Providers Must Prepare for AI Roadblocks
Despite all of the benefits that AI can offer financial institutions, there are some potential roadblocks that banks and other providers should be aware of.
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Security and Compliance
The use of machine learning for financial analysis is nothing new. The implementation of AI in the banking sector has primarily been centered around fraud detection, risk assessment, and regulatory compliance. Still, applying AI technologies such as natural language processing (NLP) and chatbots presents new opportunities to serve customers better. Financial institutions must grapple with how best to secure customer data, including account details, credit scores, and other personal information, and how to ensure regulatory compliance with ever-changing financial regulations.
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Transparency and Accountability
As AI becomes more broadly used in the financial sector, there is a greater need for transparency and accountability. Financial institutions must be clear about using AI to make decisions that could impact customers, including what information is being used, how the data is being analyzed, and why certain decisions are being made. This increased level of transparency is essential to ensuring customers are protected and legal regulations are met.
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Data Privacy
The use of AI in financial solutions can collect, store and analyze vast amounts of customer data that could be utilized for targeted advertising, personalized service, or other means beyond what was initially intended by the customer. Financial institutions should guarantee they have clear policies for data privacy and customer consent and that customers are aware of their data rights.
In conclusion, as AI becomes more widely adopted in the financial sector, financial service providers must be aware of the several challenges that will arise and build safeguards to maintain forward momentum. Addressing these challenges head-on is essential to ensuring customers are protected and best practices are followed.
Also Read: Chatbots in Banking: Enhancing Customer Experience
Artificial Intelligence and Banking- Some Use-Cases
Although AI brings several challenges to the financial sector, banks quickly adopt it to improve customer experience.
1) Bank of America is using AI to provide personalized recommendations to customers about products they might be interested in. Based on customers’ past purchases and other information, the bank can suggest products or services to customers who might be interested in them.
2) As a financial institution, Barclays has many customer data to provide personalized service. In the UK, for example, Barclays offers an AI chatbot known as “Katie” that answers questions from customers about their banking accounts. Customers can ask Katie any question and receive answers tailored to their account.
3) Citi has recently adopted AI to handle customer inquiries. The bank uses chatbots to answer simple questions about accounts and provide other information, such as the balance of an account or ATM locations nearby. The chatbot also enables customers to transfer money between accounts.
4) HSBC has created its own AI assistant known as “Julia” to help customers with their finances. Julia is available as a chatbot on Facebook Messenger and can answer questions about products, services, and banking accounts. She can also provide tips and advice on financial planning.
5) Wells Fargo is using AI to improve its fraud detection capabilities. The bank uses machine learning to identify patterns in customer data that may indicate fraudulent activity. This helps Wells Fargo to detect and prevent fraud from happening.
These banks are using AI in different ways to improve the customer experience and make banking easier. As AI becomes more widely adopted, it will be interesting to see how other banks adopt it in the future.
Also Read: All That You Need To Know About The Future of AI
Top AI Trends in Banking in 2022
1. The Use of AI for Customer Service will Increase.
AI will be used more for customer service in 2022. This is because AI can provide a quick and accurate response to customers’ queries. In addition, AI can handle complex tasks such as helping customers open new accounts and processing loans.
2. The Use of AI for Fraud Detection will Increase.
AI for fraud detection will also increase because it can handle data more efficiently than human employees. Fraudulent activities are usually spotted by chance, but AI’s machine learning capabilities mean detecting fraudulent activity based on patterns in transactions and identifying abnormal changes in customer behavior. This would protect both the bank and the customer from fraudulent activities.
3. The Use of AI for Product Recommendations Will Increase.
The use of AI for product recommendations will also increase in 2022. This is because AI can analyze a customer’s spending patterns and recommend relevant products. In addition, AI can also recommend products based on a customer’s current needs. This would help banks to increase their sales and revenue.
4. The Use of AI for Risk Management Will Increase.
AI for risk management will also increase in 2022 because it can handle data more efficiently than human employees. Banks rely on risk management to protect their customers and businesses from potential risks. AI can help banks to identify risks early and take preventive measures.
5. The Use of AI for Credit Scoring Will Enhance.
The use of AI for credit scoring will also increase in 2022. AI can analyze a customer’s data more efficiently than human employees. Banks use credit scoring to assess a customer’s creditworthiness and decide whether to grant them a loan. AI can help banks assess a customer’s creditworthiness more accurately and quickly.
6. The Use of AI for Product Design Will Boost.
The use of AI for product design will also increase in 2022 because it can create more accurate models than human employees. Banks use product design to develop new products and services. AI can help banks to come up with new product ideas and to test their feasibility.
7. The Use of AI for Marketing Will Increase.
AI for marketing will also increase in 2022 because it can handle data more efficiently than human employees. Banks use marketing to generate leads and attract potential customers.
AI can help banks generate more relevant leads based on each customer’s data. This would allow the bank to find the right customers better than before.
Also Read: Artificial Intelligence in Cyber Security
AI is All Set to Reform the Banking Structure!
Banking leaders have sounded the alarm about AI for years. However, a recent study shows that 99% of banking senior executives say their businesses plan to implement it sooner. AI helps banks grow revenue with innovative capabilities while managing risk and enhancing your experience!
However, it is only possible if you hire AI developers who know the technology well. Trusting any random organization cannot bring you desired results. Still have doubts? Mention it in the comment section below!
Frequently Asked Questions
1. What is artificial intelligence?
Artificial intelligence is programming a computer to make decisions for itself. This can be done through several methods, including machine learning, natural language processing, and predictive modeling.
2. What are some of the benefits of artificial intelligence in banking?
There are many benefits to using artificial intelligence in banking. Some of these include:
- Improved Customer Service
Based on customers’ behavior, AI can predict their needs and offer personalized services according to their financial situation.
- Better Efficiency
AI systems learn from the previous day’s data and optimize lending portfolios for better returns while minimizing risk.
- Lower Costs of Operation
With automation, banks can outsource some of their work to AI-powered solutions and reduce operational costs.
- Better Product Development
The ability of AI systems to take raw data and turn it into actionable information helps banks improve existing products or create new ones.
3. How will artificial intelligence in banking affect customers?
Artificial Intelligence will significantly impact the banking industry as more and more AI-powered systems are being introduced into the banking space. However, as these systems become sophisticated enough to mimic human reasoning, they will also understand the implications of their actions better and judge human emotion better.
4. What is one of the biggest challenges banks face when implementing artificial intelligence?
The biggest challenge for banks is finding the right talent to develop and manage AI-based systems. Banks also need to re-evaluate their organizational structure to ensure a designated team to handle AI initiatives.
5. What are the advantages of artificial intelligence in mobile banking?
There are many advantages of AI in mobile banking. One of the most important benefits is that it can help to improve customer service. For example, if a customer has a question about their account, they can ask the artificial intelligence system for help. The system will be able to provide answers to common questions, and it can also help direct customers to the right person if they need more help.
Another advantage of artificial intelligence in mobile banking is that it can help to improve security. For example, if someone tries to hack into a bank account, the artificial intelligence system may detect this and prevent the account from being compromised. Additionally, artificial intelligence can also be used to detect fraud.
Additionally, it is much easier for banks to hire people to work in roles needed to support the artificial intelligence systems than find enough qualified people who have the skills required by traditional bank tellers. This can help to increase profits.
6. What are some of the potential risks associated with artificial intelligence in banking?
As more organizations are incorporating artificial intelligence into their daily operations, there are growing concerns about their data security. For example, researchers have found that AI systems can easily fool cybersecurity solutions by providing false-positive results ninety-nine percent of the time.
7. How do you think technology will influence banking in the next 10 years?
Technology will play a significant role in the banking sector as consumers demand more innovative services. In the next 10 years, we can expect to see more AI-powered solutions introduced into the banking space.
These systems will provide better customer service and improve the efficiency of banks’ operations. However, with great power comes great responsibility, and as AI systems become more complex, there will be an increased need to protect customer data.
