Fix what people find
when they search your name.
An old news story on page one. Reviews nobody answered. Listings with an old address. Online reputation management is full of promises nobody can keep. This is the honest version: we repair what ranks, then help you earn better results.
NDA first · Free website review · No fake reviews, ever
Brands our teams have delivered for
Reputation management done properly earns better search results: it doesn't fake them. We ask real customers for reviews at the right time and keep your listings consistent. We help your own pages rank for your name, with content that outranks the noise. We refuse fake reviews, reviews given for a reward, and any promise of guaranteed removal.
- SEOSEO work aimed at your own name, so your pages earn the places they hold.
- Local SEOListings and profiles claimed, corrected and kept consistent everywhere buyers check your name.
- Content MarketingTrusted, expert pages that outrank the noise and take back the places it held.
See what we've built
and the results it brought.
Real projects for real clients, with results we can show.
Four ways a reputation
gets damaged online.
Page one belongs to everyone but you
Search your brand, and your own site holds one or two spots. The rest is an outdated article, a directory profile you never claimed, a competitor's "alternatives" page and an old forum thread. That page is your reception desk, and strangers are running it.
Reviews are stale, thin or unanswered
You have a handful of reviews, the newest a year old. One angry review does most of the talking, and you haven't replied to any. Buyers read silence as agreement. The fix isn't cosmetic. It's a working process for asking for, answering and learning from reviews.
Every directory tells a different story
One listing has an old address, another the wrong hours, a third a misspelt name. Some profiles are half-claimed or abandoned. That costs you twice. It confuses buyers who check, and it makes local search tools less likely to show you at all.
The noise outranks anything good
One bad thread or old story ranks above ten years of good work. It's not because it's strong. It's because nothing stronger was ever published. If you don't fill the results for your own name, whatever exists will.
We repair your reputation
by earning better results.
Our reputation management services use the four services below. Each has its own page you can check. Here, each one is aimed at what people find when they check your name.
Two things we will never sell you.
First, fake reviews or reviews bought with a reward. Every platform bans them, and a growing number of countries make them illegal. Second, "guaranteed removal". Outside a few legal and platform routes, nobody controls what Google shows. Anyone promising otherwise is charging you for hope.
Fix what you control,
then earn the rest.
Brief and a call
We sign an NDA and talk through what turns up for your name: search, maps, AI answers, review profiles and listings.
Audit and itemised proposal
We confirm when the proposal arrives. It sorts what ranks for your name into three piles. It also prices the review process, the listings clean-up and the publishing calendar.
You sign off
You confirm the scope, the payment and the access we need. Nothing starts before this.
The work starts
We correct the listings and profiles you control first. Reviews that break platform rules are reported through the proper channels.
Earn, monitor, answer
Review requests become part of how you work. We maintain listings, publish content and track your brand's search results weekly. A reputation isn't fixed once. It needs looking after.
Your engagement, week to week,
in one workspace.
Prism is the client workspace where your requests, approvals, tasks and weekly reviews live.
A solution spans several disciplines. Some engagements include Prism, our client workspace, and your proposal says whether yours does. Where it does, the work runs in one workspace you log into: one request queue, one task list and one weekly review across all of it.
- 01
One queue across disciplines
One request list, one task list, one review.
- 02
Weekly review
Each decision recorded, with the expectation attached.
- 03
Cost per qualified lead
Fully loaded. Unmeasured spend shows as unknown, never zero.
Start with the brand review. In writing.
Say "brand review" in the message and a senior strategist searches your name the way a buyer would: Google, maps, AI answers, reviews. What's fixable, what's earnable and what isn't, in writing.
Our commitments
Each one says where it applies and links to its full terms.
Response and start times
We typically respond within four business hours. Eligible engagements can typically start within two to three business days after scope, payment and required access are confirmed.
Business hours are Monday to Friday, 9:00 am to 6:00 pm IST, excluding published company holidays. Typical expectations, not guaranteed service levels.
Full termsClear IP & Ownership Terms
Your materials remain yours. Bespoke deliverable rights, licences and handover are agreed before work starts.
All engagements.
Full termsClear Delivery & Escalation Ownership
Know who coordinates your engagement, who owns the work and how to escalate an issue.
All engagements. Roles may be combined and vary with your engagement.
Full termsHow will we know what you are doing?
Before work starts we agree how often you get updates, what the reports cover and who sends them. You know who coordinates your engagement, who owns the work and how to escalate an issue. For hourly and retainer work, time is recorded in Workstatus, so you can see the time records behind your invoice.
Why pay you rather than a local agency?
We quote each engagement in a written proposal, and the initial consultation, standard proposal and straightforward scoping are free. The proposal states the deliverables, exclusions, fees and currency, payment milestones and any third-party costs, so you can compare it line by line with a local quote. You can buy one service or several, and keep the providers you already have.
Who owns the ad accounts, the data and the work?
Your materials, data and accounts remain yours, and we prefer to work in advertising and analytics accounts you own, with access delegated to our team. Agreed ownership rights in bespoke deliverables transfer under the engagement terms and applicable payment; third-party software and assets keep their licences. We do not withhold customer-owned data or accounts over a payment dispute.
What if we want to stop?
Cancellation, notice and any renewal terms are written into your proposal or statement of work before you accept it. If an engagement ends early, we hand over completed, paid-for work and list any unfinished work separately. For an eligible specialist trial, you can stop within the trial window and pay nothing for eligible trial hours.
How we handle claims, credentials and your data: group credentials, dated ratings, how case figures are signed off, client permissions and data handling.
What turns up for your name,
and what we do about each.
The audit sorts what buyers find into three piles. There are rule breaks worth reporting, things you control, and places in search that can only be earned. Each pile gets a different fix and takes a different amount of time.
| What turns up | What we do | What to expect |
|---|---|---|
| A listing with the wrong address, hours or name | Correct it, then keep every listing consistent | The fastest work, typically weeks, because you control them. |
| A review that breaks platform rules: fake, off-topic, harassment or a conflict of interest | Flag it through the platform's proper channels | The platform decides. Reviews that do not qualify stay up. |
| A harsh but genuine review | A calm, factual reply, and a fix for the process failure it exposed | The reply is read by buyers who will never write a review themselves. |
| Too few reviews, or only stale ones | Ask genuine customers when they're happiest, and never filter out unhappy ones | Months, depending on how many customers you have, since every review has to be real. |
| An old story or thread outranking your own pages | Publish and promote something stronger | The slowest work, often quarters. |
| Content that is false or defamatory | Your lawyer drives the legal route while we run the search side in parallel | Courts move slower than search results, so the earned coverage matters however the legal route ends. |
The plan only promises what can be controlled: no fake reviews, and no guaranteed removals.
Frequently
asked.
Usually not, and be wary of anyone who says yes for a fee. Platforms remove reviews that break their rules: fake, off-topic, harassment or a conflict of interest. Where one qualifies, we report it through the proper channels. What works instead is a calm, factual reply. Then fix the problem the review exposed, and build a steady flow of real reviews.
No. Fake reviews are fraud. Every platform bans them, and consumer law makes them illegal in a growing number of markets. More are being found and deleted, too. Instead, we build a process for asking. We find happy customers, ask when they're most pleased and make the review easy to leave. We never filter out unhappy customers either, because steering them away from the form breaks platform rules too.
No. Nobody can guarantee rankings and keep the promise, for your brand name or any other search. But searches for your brand are the easiest kind to win. Your own site, profiles and content are usually the strongest results for your name. The plan states in writing what we expect to change and how we'll measure it.
It depends on the pile. Cleaning up listings and profiles is fastest, typically weeks, because you control them. Building up reviews takes months and depends on how many customers you have. Outranking long-standing negative content is slowest, often quarters. Anyone quoting days is describing tricks that collapse at Google's next update.
Then it's a legal question first. Defamation, impersonation and privacy breaches have formal routes, such as court orders and platform legal processes. A lawyer should lead those, and we're not lawyers. We run the search side at the same time. We record where the content ranks, file platform reports and build earned coverage that helps however the legal route ends.
No, though they use many of the same tools. SEO helps people find what you sell. Brand reputation management protects trust when someone checks who you are. It adds review management, listing upkeep, reply guides and monitoring. If your problem is being invisible rather than misrepresented, our digital-presence service fits better. We'll say so on the first call.
Practitioner notes
on this work.
Repair what ranks.
Earn what's next.
Send the brief and an itemised, priced proposal comes back. Or start with the free website review: we measure one page of your website and a person reviews the report.
No fake reviews · No guaranteed removals · NDA standard
Last updated